Category Archives: Member satisfaction

Capture Your Members’ Excitement in Your Marketing

As someone who has worked in associations for the lion’s share of my career (with the other time actually spent working for member companies), I tend to get excited about all things membership.  And one thing I have noticed about … Continue reading

Posted in Member engagement, Member experience, Member satisfaction, Tips and Tricks | Leave a comment

Six Ideas for Taking Your Events to the Next Level

I recently presented a session entitled 50 Ideas in 50 Minutes: Taking Your Events to the Next Level to an audience of association executives.  The talk included strategies and tactics that would work with either refreshing an existing event or … Continue reading

Posted in Association events, Marketing collateral, Marketing strategy, Member experience, Member satisfaction, Writing | Tagged , , , , , , , | Leave a comment

How to Lower Your Risk of Losing A Member: Ten Tips

Membership retention begins the moment someone joins your organization.  To ensure that that new member stays a member, here are ten steps you can take to proactively manage their membership experience so it is a positive one. #1 – Be … Continue reading

Posted in Association management, Getting results, Member experience, Member satisfaction, Membership communications, Tips and Tricks | Tagged , , , , , , | Leave a comment